Unable to reset my account password
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Frequently asked
4 itemsHow do I change my email address on file?
Open your profile, choose Account settings, then select Change email. You'll confirm the new address with a one-time code we send to both inboxes.
What are your support hours?
We answer email seven days a week. Most messages get a first reply within a few hours, and always within one business day.
Can I export all of my past tickets?
Yes. Email us with the subject “Ticket export” and we'll send a complete archive of your past requests and replies.
How do I close a ticket I opened by mistake?
Just reply to the ticket email with “please close” — we'll mark it resolved right away. You can reopen it within 30 days.
Still need a hand?
Send us a note and a person will reply, not a bot.